Privacy Policy
At House and Land Packages Australia, we understand the importance of protecting your personal information. We are committed to upholding the privacy of our clients and are fully compliant with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.
What Personal Information Do We Collect?
The type of personal information we collect will depend on the services you request and may include, but is not limited to, your name, address, contact details, date of birth, financial details, and identification documents. Most information is obtained directly from you through forms or during consultations. In some cases, legal obligations require us to verify your identity by requesting personal identification documents.
How Do We Use Your Personal Information?
Your personal information is collected and used to:
- Verify your identity
- Assist in providing services and products relevant to your needs
- Communicate with you as a client
- Ensure compliance with legal obligations
- Prevent fraud
- Understand how we can better serve you
Your personal information may be shared with:
- Financial institutions, lenders, or third-party service providers where applicable
- Regulatory or government authorities when legally required
- Service providers assisting us with administrative, financial, or research tasks
We may also use your contact details to keep you informed about relevant offers, services, and updates. You can opt-out of marketing communications at any time by contacting us.
Overseas Data Transfers
While House and Land Packages Australia primarily operates within Australia, there may be circumstances where we share your information with overseas service providers. In such cases, we ensure all necessary measures are taken to protect your data, in line with Australian Privacy Principles.
How We Store and Secure Your Information
Your personal information is stored in secure electronic and physical systems. We employ robust security measures to protect your data from unauthorized access, loss, or misuse. Records are retained for a period of seven years after the end of our client relationship, after which they are securely destroyed or anonymized.
Accessing and Correcting Your Personal Information
You have the right to access and request corrections to the personal information we hold about you. To do so, please contact us in writing, verifying your identity, and specifying the information you need. We will respond to your request within 30 days. If applicable, we will advise of any associated fees for retrieving or copying the information requested.
Keeping Your Information Accurate
We strive to keep your personal information accurate and up-to-date. If you believe that any information we hold about you is incorrect or outdated, please contact us to update it.
Changes to Our Privacy Policy
We may amend this Privacy Policy from time to time. Any updates will be published on our website.
Complaints and Concerns
If you believe we have breached this Privacy Policy or the APPs, please contact us at [email protected] If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.